Jolene Fernandes

Growth operator with range and taste

Professional summary

Principal GTM Architect and Growth Engineer. 13+ years across product, growth, and commercial strategy.

At ScopeX, a consumer fintech, I built acquisition from under 100 to 35,000+ paying customers in 18 months against funded and legacy incumbents, with referral driving about 40% of acquisition.

I build the systems myself: NLP consumer research pipelines, Postgres schemas, multi-event tracking and attribution, and outbound pipelines in Python, Supabase, Clay, and n8n that score, dedupe, and route accounts, so the pipeline comes without added headcount.

Areas of expertise

Positioning and customer research

Customer ResearchInterview guides and team training, Public conversation mining (app store reviews, Reddit, G2, forums), NLP thematic analysis and sentiment scoring
Strategic ExecutionGTM strategy, ICP discovery, JTBD research, Pricing and packaging
Research ToolingPython, Postgres, Auditable source traces

Product growth: acquisition, activation, retention

Funnel OptimisationOnboarding architecture, Activation loops, Experiment design and CRO
Engagement MechanicsReferral and viral loops, Lifecycle workflows, Habit and engagement loops
Paid ChannelsMessage and creative testing, Briefs and oversight for whoever runs the ads
RetentionCancel flows, Failed-payment recovery, Churn diagnosis
Analytics StackSegment, Mixpanel, Amplitude, GA4, Metabase
Lifecycle PlatformsBraze, Klaviyo, Customer.io

Outbound and GTM engineering

Systems ArchitectureProgrammatic ingestion pipelines, Event schema design, Attribution tracking
Data ModellingRelational schemas, Data integrity layers, Identity resolution and deduplication
Infrastructure and OrchestrationPython, SQL, Supabase, Clay, n8n, Zapier, Apify, Claude Code
Revenue OperationsCRM (HubSpot, Pipedrive), Pipeline hygiene and reporting
BuildsNext.js, React Native, Rapid prototyping

Professional experience

May to Aug 2026Pune, India

Product and Growth Consultant

Animal Medical Services

Veterinary health platform: the commercial strategy and the first product build.

  • GTM Strategy: built the commercial model: competitive analysis, regulatory mapping, market sizing, and unit economics to define market entry criteria.
  • Voice AI: built a voice-first vet dashboard in English and Marathi: the vet speaks a clinic update, AI transcribes and structures it into a draft, and translates it into the other language for the vet to approve.
  • Full-Stack Prototyping: built and shipped a React Native app on a Supabase backend, solo with AI.
Nov 2025 to Apr 2026Remote

Growth and Product Lead

Consuma AI

Early-stage B2B SaaS consumer insights platform: pricing and productisation.

  • Growth Architecture: designed the productisation roadmap, pricing model, GTM framework, and growth metrics system.
  • Product-Market Fit Strategy: designed JTBD-based user presets and output standardisation workflows to capture product-market fit signals.
  • Operational Leadership: directed a small team and external contractors across product, growth, brand, PR, and operations.
Jun 2024 to Nov 2025Remote

Marketing Manager

ScopeX Fintech

Mobile-first consumer fintech serving EU markets.

  • Hyper-Scale Acquisition: scaled the funnel from under 100 to 35,000+ paying customers within 18 months against funded and legacy incumbents; referrals drove roughly 40% of new customers.
  • Funnel Optimisation: raised activation 30%+ through onboarding and UI experiments, and grew revenue 133%+ through lifecycle marketing in HubSpot.
  • Capital Efficiency: tripled ROAS with sharper targeting and narrative-driven landing pages, and held CAC down through lean paid acquisition, partnerships, and CRO.
  • Data Infrastructure: built the event schema and reporting that showed which channel drove signups and retained revenue.
  • Cross-Functional Operations: served as pseudo-GM: fixed payment flows and compliance gaps, managed a small team of marketers, and built support ops that held CSAT above 85 during aggressive growth.
May 2017 to Sep 2026Pune and Remote

Founder, Clinical Nutrition and Lifestyle Design

BioRhyme Health

Multi-disciplinary metabolic health practice, founded with a consultant psychiatrist and a general physician.

  • Practice Growth: grew the practice to 300+ long-term clients, effectively all acquired peer-to-peer or by GP referral.
  • Retention: improved retention with habit and engagement loops, and daily progress tracking.
  • Behavioural Research: 9 years of direct client interviewing on why people start treatment, why they stop, and what makes them refer.
Dec 2015 to Mar 2019Pune, India

Business Development and Marketing

Edvance Pre-schools

Regional B2B sales, admissions ops, and enrolment marketing events across five preschools.

Jun 2012 to Sep 2015

Artist Management and Events

Self-employed

Artist representation, brand sponsorships, corporate and hospitality events, and national tour logistics for touring musical acts.

Education

MA, Gender, Culture and Development Studies, Savitribai Phule Pune University, 2019 to 2021

BA, Media and Communications, Symbiosis Centre for Media and Communication, 2008 to 2012

Clinical Nutrition Postgraduate Certification, HealthCert Education, 2021

Certifications and languages

Technical Programs: Full-stack Developer and AI Growth Engineering (Scrimba, in progress) · GTM Engineering (StackOptimise) · Digital Psychology and Growth (CXL Institute) · Google AI Essentials and UX Design Professional Certificate

Languages: English (native) · Hindi (native) · Marathi (professional working) · Mandarin Chinese (limited working)

Header painting: Hilma af Klint, Group X, No. 1, Altarpiece, 1915, Hilma af Klint Foundation, Stockholm.